Mail Client Manual Settings
Connecting your device to your mailbox is easy using the auto-configuration scripts available in your cPanel account (Email > Email Accounts > Manage an Account > Connect Devices). If you don’t have cPanel access, you can manually configure your mail client using the settings below:
IMAP or POP3?
- IMAP: If you choose to set your email client up as an IMAP account, your email messages will be stored on the server. Messages that have been read/deleted/replied to will show up as such, both on the server and in your mail application. IMAP accounts require more disk space than POP3 accounts, and you will periodically have to remove read/sent/deleted messages to avoid running out of server disk space, and the best way to automate that is by enabling auto-archiving. This article on auto-archiving explains why it is imperative for IMAP mail clients and how to set it up.
- POP3: If you choose to set your email client up as a POP3 account, your email messages will be downloaded to your device and then deleted from the server according to your Advanced Settings. If you use multiple devices to check email, you will need to “keep a copy on server” for some period of time (3-5 days usually is sufficient) so that all your devices have a chance to retrieve your new messages. POP accounts require minimal disk space.
Auto/Manual Setup & Typical Setup Mistakes
If your PC or device tries to automatically set up your account, allow it to try. If after auto-setup your email account is not working, then you’ll need to manually adjust your email account settings, referencing the settings above. The most common auto-setup problems are:
- Incorrect Incoming or Outgoing mailservers.
- Username is not your complete email address.
- Secure Login is checked, and shouldn’t be.
- Outgoing Mailserver requires authentication is not checked, and should be.
- Outgoing SMTP port is not correct.
- Attempting SSL setup, but do not have an SSL certificate installed.
Helpful Instructions for Email Account Setup and Maintenance
For step-by-step instructions on how to add/change email accounts on your particular PC, iPhone, iPad or smartphone, use your Help function or Google “how do I setup a POP email account on my …” to find the instructions you need. Here are some helpful references: